December 2016In this issue:
- Holiday Bonuses
- Holiday Hours
- Updated Agreements
- Client Management
- Same Day ACH
- Season for Fraud
- Make Payments on your Website
Customer Support TipsHow to inactivate clients
Log in to our website. Select Reports -> Click on the Other tab -> Active Company Report -> Show Report. Under the Action column click on Inactivate next to the client you want to inactivate.
Did you know?The Saturday before Christmas is expected to be the biggest shopping day of the year, beating out Black Friday.
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Be mindful that Holiday Bonus transactions may cause a delay in service
As year-end approaches, so do holiday bonuses and high dollar payroll files. As a reminder, InterceptEFT's procedures regarding payroll over $500,000 per payroll or $100,000 to an individual will require additional action on your part. The following options are available:
- To ensure everyone gets paid on time, Click here.
- Send a Wire
- Process the file on a 5-day window (please contact Operations to make arrangements)
- Learn more
Upcoming Holiday Hours and Non-Processing Days
Christmas Day and New Year's Day both fall on Sundays this year, and will be observed the Monday after. Because Federal Reserve Banks and InterceptEFT will both be closed, ACH transactions cannot be dated for December 26th or January 2nd.
Please ensure you are using the most updated versions of our agreements. Old versions of the agreements will no longer be accepted after March 1st, 2017.
To view our most up-to-date version, simply log in to our website, under the Documentation tab, you will see Agreements.
|Beginning in January 2017, clients without activity for over 24 months will be inactivated. In order to keep our systems updated and current, we ask that you please inactivate companies who no longer are processing. Keep in mind that charges apply after the company has been inactive for 6 months.|
To view your active companies, log in to our website, under Reports, click the Other tab and you will see the Active Company Report. You can also inactivate companies from this report.
InterceptEFT is pleased to offer Same Day transactions
InterceptEFT is offering Same Day transactions. The most common use has been in "panic-pay" situations where the payroll did not get sent in time. Give yourself a little assurance and learn how Same Day works before you need it. You can start by reading the Fact Sheet and signing the Same Day ACH Addendum. Contact our Support department to get the appropriate addendum.
Tis the Season for Fraud
With the holiday season upon us, fraudsters also ramp up their efforts hoping you won't notice until it's too late. It's more important than ever to increase security measures.
Be on alert for payroll fraud! As the processor, it is your responsibility to cover the lost funds so it's important to be diligent and know your customer.
- Employee accounts are PAYCARDS
- Hurried set-up requested by new payroll customer
- Communication only via email from payroll customer or communication that seems abnormal
- Customer and its employees are in geographically diverse locations
- And more…
Be diligent about protecting your business by knowing your customer! To learn more and to find solutions click here.